CUSTOMER CORNER

Travel insurance 

Please keep in mind that we don’t cover the travel insurance whilst travelling to our destination. We would encourage you to book your travel insurance before departure for a hassle free trip. 

Terms and conditions

Once the tour is confirmed, our travel consultant will send you the confirmation and invoice. The payment will be required at this stage with details as follow:

  • 30% of the total tour cost to be deposited upon commitment of the tour. This deposit is non-refundable.

  • 70% of the total tour cost to be paid 30 days prior to arrival date.

  • Note: If booked less than 30 days from arrival, full payment is required immediately.

Cancellation: Any cancellations should be made in writing.

  • 30 days or more prior to arrival date: deposit only

  • 29 - 15 days prior to arrival date: 50% of the total tour cost

  • 14 - 8 days prior to arrival date: 75% of the total tour cost

  • 7 days or less prior to arrival date: 100% of the total tour cost

Payment methods

By wired Transfer, our Accounting will provide the bank details. Any bank charges levies by the sending bank relating to transfers to our appointed bank account must be paid by the Client/Agent.

By credit card: will incur credit card charges (Visa & Master card 3,5%). We’ll send you a form to fill in: Enter all credit card information including the payment amount to be charged to your credit card and remember to sign the form. The bank cannot process credit card payments without an authorized signature.

Privacy policy

Vietnamtourism Hochiminh City respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. This privacy statement discloses the privacy practices for this site, www.vietnamtourism-hcmc.com.vn. We will never give any information about you to others.

Personal data

Our site uses forms in which you give us contact and personal information (such as your name, phone number, email address & travel preferences) so you can enquire about and book travel services, or request information and support. We use your customer information only when it will be important for us to contact you regarding your enquiries and bookings, our web site,  and special offers we think you'll find valuable. In addition to information provided through forms on this website, our staff may also solicit further information to create your or your clients' travel products and to facilitate travel to and from our destinations.

Tracking

Our site uses cookies to gather information on online traffic. We use this information from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information.

Security

This site operates fully under Secure Socket Later (SSL) and has security measures in place to protect the loss, misuse and alteration of the information under our control.

This site also contains links to other sites. Vietnamtourism Hochiminh City is not responsible for the privacy practices or the content of such Web sites. For more information on this subject, please see our terms and conditions.

As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

 If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, you can contact: headoffice@vietnamtourism-hcmc.com.vn

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